Privacy Policy

Information We Collect

Information you provide directly. When you request an appointment, fill out a contact or consultation form (including our mobile IV, weight loss, hormone, and NAD+ request forms), sign up for offers, or communicate with us, we may collect your name, email address, phone number, service address, and any wellness goals, symptoms, or other details you choose to share.

Information you provide through social media lead forms. We advertise on Facebook and Instagram (Meta) and may run lead forms, instant forms, or click-to-message ads on those platforms. If you choose to submit one of those forms, Meta shares the information in the form with us — typically your name, email address, and phone number, along with any answers you provide to our questions and your responses to our consent checkboxes. Submitting a Meta lead form is voluntary; some fields may be pre-filled from your Meta profile, and you can edit or clear them before submitting. Meta's own handling of your information is governed by Meta's privacy policy.

Information collected automatically. When you browse our website, we and our service providers may automatically collect limited technical information such as your IP address, browser and device type, pages visited, and how you arrived at our site, using cookies and similar technologies.

How We Use Your Information

We use the information we collect to schedule and provide your services; respond to your inquiries and requests; send appointment confirmations and reminders; send promotional offers and wellness content where permitted (you can opt out at any time); understand how our website is used so we can improve it; protect the security of our business; and comply with legal obligations.

How You Opt In to Contact From Us

We contact you only after you ask us to. You give us permission to reach out when you submit a form on our website, submit a Facebook or Instagram (Meta) lead form or instant form, message us on social media, call or text us, or give us your information in person at our Mesa location.

Where our website forms and Meta lead forms include a consent checkbox or consent language for calls, text messages, or emails, checking that box or submitting the form is your express written consent to be contacted at the phone number and email address you provided — including by automatic telephone dialing systems, prerecorded messages, and SMS/MMS text messages. Consent to receive marketing messages is never a condition of purchasing any product or service, and you can withdraw it at any time.

Text Message (SMS) Communications

If you provide your mobile number and opt in, we may send you text messages about appointment scheduling, confirmations and reminders, replies to your questions, and — where you have consented — promotions, memberships, and wellness offers. Message frequency varies. Message and data rates may apply. We do not send text messages to anyone who has not opted in.

To stop receiving texts, reply STOP to any message from us; reply HELP for assistance, or contact us using the details below. You may also ask us to stop calling or emailing you at any time. We will honor opt-out requests promptly, though you may still receive non-marketing messages necessary to complete a transaction or appointment you have already requested.

Mobile opt-in information, including your phone number and your consent, is used only by Prime IV Hydration & Wellness Mesa, AZ and the messaging providers that send communications on our behalf. We do not sell, rent, or share mobile numbers or SMS consent data with third parties or affiliates for their own marketing purposes, and text message originator opt-in data is not shared with any third party except as needed to deliver the messages you requested or as required by law.

Protected Health Information

As a wellness provider, certain health information you share with us in connection with treatment may be protected under applicable law, including HIPAA. We maintain administrative, technical, and physical safeguards designed to protect your health information, and we use or disclose it only as permitted by law or with your authorization. Please avoid submitting detailed medical information through general website forms — our team will collect anything needed for treatment during your consultation.

Cookies & Analytics

We use website analytics (including Statcounter) to understand visitor activity, such as which pages are viewed and how visitors reach our site. These tools may set cookies or use similar identifiers. You can limit cookies through your browser settings; doing so will not prevent you from using our website.

How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — for example, our appointment scheduling platform (Booker), our email and text messaging providers, our customer relationship and lead management tools, our website hosting provider, and analytics services — and only as needed for them to perform services for us. We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a business transaction such as a sale or merger.

As described above, mobile phone numbers and SMS consent information are excluded from any sharing beyond the providers that deliver messages for us, and are never shared for third-party marketing.

Data Retention & Security

We keep personal information only as long as reasonably necessary for the purposes described in this policy, to provide your services, and to meet legal and record-keeping requirements. We use commercially reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Rights

You may opt out of marketing communications at any time: reply STOP to any text message, use the unsubscribe link in our emails, or ask us directly by phone, email, or in person to stop contacting you. Withdrawing consent for texts does not affect your ability to book or receive services. Depending on where you live, you may also have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below — we will respond as required by applicable law.

Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

Third-Party Websites

Our website and ads connect to third-party services — for example, our online booking platform and the Meta (Facebook and Instagram) advertising platform where our lead forms appear. Those services have their own privacy policies, and we encourage you to review them. This policy applies only to information collected by Prime IV Hydration & Wellness Mesa, AZ.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our website after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact Prime IV Hydration & Wellness Mesa, AZ at (480) 613-4595 or redmountain@primeivhydration.com. You can also visit us at 2025 N Power Road, Ste 106, Mesa, AZ 85215.